Shipping policy

Shipping Policy

 

Once you receive your order confirmation email, please allow 1 to 3 business days for us to prepare your order.

After this processing period, your package will be promptly dispatched from our warehouse, and you will receive an email containing a tracking number.

 

The Shipping Costs will be displayed at checkout after selecting a specific country.

 

Free Shipping

United States: Free Shipping on orders over $59 USD

United Kingdom: Free Shipping on orders over £49 GBP

Canada: Free Shipping on orders over $89 CAD

Australia: Free Shipping on orders over $89 AUD

Switzerland: Free Shipping on orders over CHF 59

European Countries: Free Shipping on orders over €59 EUR

International/Other Countries: Free Shipping on orders over $59 USD

Shipping Times

 

Country Standard Shipping Express Shipping
United States of America  6-12 Business Days 5-8 Business Days
United Kingdom 6-10 Business Days 3-5 Business Days
Canada 8-15 Business Days 8-10 Business Days
Australia 5-10 Business 4-7 Business Days
New Zealand 6-10 Business Days N/A
Ireland 6-10 Business Days 3-5 Business Days
Switzerland 6-9 Business Days N/A
Germany 6-10 Business Days 5-8 Business Days
France 6-10 Business Days 3-5 Business Days
Netherlands 6-10 Business Days 6-8 Business Days
Italy 6-10 Business Days 5-8 Business Days
Spain 6-10 Business Days 5-8 Business Days
Belgium 6-10 Business Days N/A
Austria 6-10 Business Days 6-8 Business Days
Sweden 6-10 Business Days N/A
Finland 6-10 Business Days N/A
Denmark 6-10 Business Days N/A
Norway 8-10 Business Days N/A
Poland 6-10 Business Day 6-8 Business Days
Cyprus 8-12 Business Days N/A
Greece 8-12 Business Days N/A
Bulgaria 6-10 Business Days N/A
Portugal 6-10 Business Days N/A
Hungary 6-10 Business Days N/A
Slovakia 6-10 Business Days N/A
Czech Republic 6-10 Business Days N/A
Romania 6-10 Business Days N/A
Estonia 6-10 Business Days N/A
Latvia 6-10 Business Days N/A
Lithuania 6-10 Business Days N/A
Croatia 6-10 Business Days N/A
Slovenia 6-10 Business Days N/A
Singapore 6-7 Business Days N/A
Malaysia 8-10 Business Days (9-12 Business Days in East Malaysia N/A
Japan 3-5 Business Days (5-8 Business Days for Hokkaido/Okinawa) N/A
Thailand 5-6 Business Days N/A
South Africa 8-12 Business Days N/A
Mexico 8-12 Business Days N/A
United Arab Emirates 6-10 Business Day N/A
Saudi Arabia 8-12 Business Days N/A

 

Note: Shipping times may vary based on your location, shipping partners, and the service you choose.

 

Important Notes

1. Shipping Fees

Shipping fees are non-refundable in the case of returns.

 

2. Customs Duties

No, you will not be charged customs duties when shopping with us. Thanks to our strong network with carrier partners worldwide, we cover all customs duties on your behalf. The price you see and pay on our website is the final price.

 

Frequently Asked Questions

Can I update my shipping address?

If you've placed an order but entered an incorrect shipping address, please contact our customer support team at hello@studhoop.com as soon as possible. If your order has not yet been processed or shipped, we will update the address for you. However, if your order has already been processed or shipped, we regret that we are unable to change the shipping address at this stage.

 

Please ensure your address is correct at checkout to ensure your package arrives safely and on time.

 

What should I do if my delivery is late?

Delivery estimates are just that — estimates. They are not guaranteed delivery times and should not be relied upon as such.

 

If your order is late and you haven't received any recent updates on your tracking number, please contact our Customer Support Team at hello@studhoop.com. We're here to assist you with any questions or concerns regarding your order.

 

What should I do if I didn't receive the tracking number of my parcel?

Once your order is dispatched, a confirmation email with tracking information will be automatically sent to you. Please check your spam folder, as sometimes our emails can be mistakenly filtered there. If you still cannot find the email, kindly reach out to our Customer Support Team at hello@studhoop.com, and we will assist you promptly.

 

Can I cancel my order?

At the moment, this option is unavailable as our warehouses process orders very fast. Once an order has been placed, it is impossible to cancel it. We wish to offer this option in the future.

 

Refusal of the package upon arrival

Please note that if you refuse the parcel upon delivery, the total product fee will still be charged (including shipping costs, duties, and taxes). The shipping costs and customs duties may vary from country to destination.

 

Stolen or missing package

Studhoop is not liable for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to locate the delivered package. Please note that we cannot be held responsible if the order shows confirmed delivery to the correct address.

 

Tracking shows Delivered, but I don't have my package

If you're unable to locate your package in your mailbox, we recommend checking the following places:

 

Garage

With others in your household

Mailbox (sometimes packages arrive separately from regular mail, so check again later)

Porch

Covered areas protected from the weather

Hidden or less-visible areas, such as under a doormat or near a back entrance

Exterior doors or any other location where the package could have been placed

If you live in a multi-unit community with a shared mailbox and find a key in your regular mail compartment, your package is likely in a parcel locker. Check the key tag for the corresponding locker number. For apartment or condo residents, please contact your building’s management office to inquire if the package was left with them.

 

Thank you for choosing Studhoop!